Privacy policy

 

How Annecto use your information:

We use the information we receive from you, together with information we have obtained from or in connection with our dealings with you (including in relation to goods and/or services we provide to you and/or your use of those goods and/or services), to provide goods and/or services that you request, to communicate with you, and to personalise information sent to you.

We do not sell, trade, or rent your personal information to others for marketing purposes.

We store all the information you provide to us, including information provided via forms you complete, and information which we may collect from your web browsing.

Any new information you provide to us may be used to update an existing record we hold for you. If you provide a business email address we will not be responsible for third parties having access to any communications we send.

Third parties may deliver some of our products to you, or provide all or part of the service requested by you. In these instances, while the information you provide will be disclosed to them, it will only be used for the administration of the service provided, for pricing purposes, testing, and to maintain management information for business analysis.

We ask for your business, home, mobile phone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your service, or if there is another reasonable reason for doing so.

We make outbound phone calls for a number of reasons relating to our many products and are fully committed to the regulations set out by Ofcom.

If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

We may also use the information we collect to notify you by post, phone, mobile phone, email and SMS about new or existing services, products and special offers we think you'll find of interest.

We may use sensitive personal data collected in respect of one product to market another appropriate product to you.

Generally by providing the requested data you consent to us using that data for administrative purposes and for informing you of other products and services by letter, SMS, phone and/or email.

Each time you receive electronic marketing information or a message, you have the option to decline to receive further marketing information from us. This is known as an 'opt-out'.

If you wish to exercise the opt-out for receiving marketing information about Annecto products and services, please e-mail us at annectouk-marketing@annectouk.co.uk with ‘Opt-out’ in the subject heading.

If you have more than one address or email address please make sure to notify any changes to your preferences for each address or email address you have registered with us.

We may use your information (and contact details) for market research and analysis purposes in order to evaluate, assess and improve the products and services we provide, and to identify trends and popular products and services. This may include contacting you to take part in customer satisfaction and feedback surveys.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, typically requiring it and any of its agents and/or suppliers to:

  • Maintain the security and confidentiality of the information and restrict access to those of its own employees

  • Use the data for the agreed purpose only and prevent it being used for any other purpose by any other party

  • Refrain from communicating with you other than concerning the product or service in question

  • Return the data to us at the conclusion of any contract term, and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with applicable law or regulations

In addition, we will restrict the information disclosed to the absolute minimum necessary to provide the product or service.

Our own security procedures mean that we may occasionally have to request proof of identity or check your presence on the electoral roll.

In the event of phone calls from you, we also reserve the right to ask security questions (which we in our sole discretion deem appropriate) in order to satisfy ourselves that you are who you say you are.

If you contact us electronically we may collect your electronic identifier, e.g. Internet protocol (IP) address or phone number supplied by your service provider.