Our services

We are focussed on providing our customers with the highest level of service at all times.

Set-up services

Whether it’s setting up payment terminals in-store or starting to take payments online, we guide our customer’s through the entire process from start to finish.

Our dedicated Account Managers act as single point of contact and support our customers every step of the way, from the initial set-up and ongoing after that. For added piece of mind, they are always available at the end of a phone or by email.

Switching providers

We make it easy for our customers that already accept card transactions through other providers. We may even be able to offer a financial contribution towards switching costs if cancellation fees are payable to the outgoing provider.

Our team of experts are well placed to guide new customers through the whole switching process with a good understanding of the Consumer Credit Act 1974, and also an extensive knowledge of other providers' contract practices. 

Business advisors

Our team have extensive knowledge of every aspect of card processing and short term finance, plus they are constantly looking at the industry to stay ahead of the new technology and product enhancements. Our customers are free to call our business advisors at any time, for whatever reason.

As a customer of Annecto, you can be assured of:

  • Leading levels of customer service
  • Knowledge and expertise not just on current products but also on industry trends
  • Regular updates on products and services


Business advisors are available (03333 447 010):

  • Customer support help desk - 8.30am to 5:30pm Monday to Friday 
  • Terminal help desk - 8am to 11pm Monday to Saturday and 10am to 5pm Sundays and Bank Holidays

Get in touch

If you’d like to talk to us about our products and services, or would like some general advice, please click here or call us on 03333 447 010.

Contact us